1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping Time
Delivery within the UAE typically takes 7–20 business days, depending on the product, supplier, and delivery location. International shipping times may vary.
3. Shipping Fees
Shipping charges (if applicable) will be calculated and displayed at checkout before completing your purchase. We may offer free shipping on selected products or promotions.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if available) to monitor your delivery status.
5. Delays
Delivery delays may occur due to customs clearance, courier issues, high demand, or unforeseen circumstances. We are not responsible for delays beyond our control but will assist in tracking your order.
6. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not liable for orders delivered to incorrect addresses provided at checkout.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with supporting evidence so we can assist you promptly.